Information We Collect

We gather different types of information depending on how you engage with our programs and services. Being transparent about this matters to us.

Personal Details You Provide

When you register for our courses or contact us, we collect:

• Your full name and preferred contact method
• Email address and phone number
• Business background and current venture stage
• Educational history relevant to your startup journey
• Payment details for course enrollment (processed securely through third parties)
• Communication preferences and feedback on our programs

Automatically Collected Data

Our website gathers technical information to improve your experience:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our site
• Referral sources that brought you to us
• Course progress and engagement metrics within our learning platform

How We Use Your Information

Your data helps us deliver quality education and support your startup development. Here's what we do with it:

Your Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. We're committed to honoring these.

How to Exercise Your Rights

To make any of these requests, email us at help@quintheriq.com with "Privacy Request" in the subject line. We'll need to verify your identity before processing your request, which usually takes 3-5 business days. If we can't comply with your request, we'll explain why and explore alternatives.

Data Sharing and Third Parties

We work with select partners to deliver our services, but we don't sell your information to anyone.

Service Providers We Use

• Cloud hosting services for our learning platform and website
• Payment processors for secure transaction handling
• Email service providers for program communications
• Analytics tools to understand how our courses perform
• Customer support platforms to manage your inquiries efficiently

These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us. We vet them carefully and ensure they meet Australian privacy standards.

Data Security Measures

Protecting your information is something we invest in seriously. Our security approach includes:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure password requirements and two-factor authentication options
• Regular security audits and vulnerability assessments
• Limited employee access to personal data based on job requirements
• Ongoing staff training on privacy and security best practices
• Incident response procedures if a breach occurs

While we implement strong protections, no online system is completely immune to threats. We stay vigilant and update our security measures as technology evolves. If a data breach affects you, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Data Retention Periods

We keep your information only as long as necessary for the purposes we collected it. Here's our general approach:

Active Student Records

While you're enrolled in our programs and for two years after completion, we maintain your full records. This helps us provide ongoing support and verify your course history if needed.

Financial Records

Payment and transaction data is retained for seven years to comply with Australian tax and accounting requirements.

Marketing Preferences

If you've opted into our mailing list but haven't engaged with us for three years, we'll remove your details unless you indicate you want to stay subscribed.

Legal Requirements

Sometimes we need to keep certain information longer to meet legal obligations or resolve disputes. We'll explain this if it applies to your situation.

Cookies and Tracking Technologies

Our website uses cookies to function properly and improve your experience. You can control these through your browser settings.

Essential Cookies

These keep you logged in and remember your preferences as you navigate the site. Without them, basic features won't work properly.

Analytics Cookies

We use these to understand which content resonates with visitors and where we can improve. The data is aggregated and doesn't identify you personally.

Marketing Cookies

If you consent, we use these to show you relevant information about our programs on other websites you visit.

You can disable cookies in your browser, but this might limit some functionality on our site. Most browsers also offer "Do Not Track" options, which we respect.

Children's Privacy

Our programs are designed for adults starting or growing businesses. We don't knowingly collect information from anyone under 18 without parental consent. If we discover we've inadvertently gathered such data, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active students by email and post the updated version here with a new "Last Updated" date.

We encourage you to review this policy periodically, especially before sharing new information with us. Continuing to use our services after changes means you accept the updated terms.

Complaints and Disputes

If you believe we've mishandled your personal information or violated Australian privacy laws, please contact us first. We take complaints seriously and will investigate promptly.

Our complaint process typically involves:

• Acknowledging your complaint within 3 business days
• Investigating the matter thoroughly, usually within 30 days
• Providing you with a detailed response and proposed resolution
• Taking corrective action if we've made an error

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're an independent body that handles privacy disputes. You can reach them at oaic.gov.au or call 1300 363 992.